Frequently asked questions FAQ's
Why Best Benidorm Transfer?
Because we are a company with a long experience in the sector, with the most competitive prices in the area and the best service, and because we always prioritize customer satisfaction first and foremost.
Minimum time to hire a service.
We allow a minimum time to make the reservation of 12 hours, below that time will be subject to availability but WITHOUT ANY EXTRA CHARGE.
I can not find my location among the options.
If your location is not in our options contact us via email or whastapp and we will indicate the best price and the different options we offer.
Can I pay in cash?
Yes, to pay in cash you have to contact us by: Email: firstname.lastname@example.org Whatsapp: 630 468 325 In this case will be essential confirm your transfer THE DAY BEFORE THIS, in order to guarantee the transfer, it is very important because without confirmation the service will not be provided (except in the normal services previously paid, here it does not confirmation is missing).
Can I make a reservation by phone or email?
Yes, contact us through the CONTACT tab and tell us your needs, our staff will guide you and facilitate your reservation as much as possible.
Can I request a child restraint system?
Yes, you can request group 1 retention systems (for weights between 9 kg and 18 kg) or group 2 and 3 systems (from 15 kg up to 36 kg), if the minor weighs less than 13 kg you must bring your own retention system. IT WILL BE COMPULSORY THAT THE LESSER JOURNEY WITH THE RETENTION SYSTEM REQUIRED BY LAW, OTHERWISE THE SERVICE WILL NOT BE CARRIED OUT BEING THE RESPONSIBILITY OF THE PARENTS OR GUARDIANS.
Can I make changes to my reservation?
Yes, up to 12 hours before you can make any change, both schedule, flight number, etc ... As service.
How much waiting time is there since my plane lands?
Our drivers will be waiting for you since your plane lands a courtesy time of 1 hour 15 minutes, more than enough time for you to locate your luggage without haste or hassles.
What happens if my flight is delayed?
There is no need to worry, we continuously monitor the status of our clients' flights, so if your flight is delayed we will organize ourselves so that you have the service you have hired, at no extra cost to you.
Where do I find my driver?
Your driver will be waiting for you in the ARRIVAL area, (Floor 0 Alicante-Elche airport), near the tourist information office. They will be able to identify it easily since it will be provided with a sign with the name of the holder of the reservation.
Once I locate the driver, as I identify myself.
It is imperative for us that your driver is identified by the voucher that is sent to your email once the reservation is made. It is not necessary to print it, you can show it to the driver through your smartphone. If it is not possible to show the voucher it will be sufficient to indicate to the driver the destination to which they are going and show their identity card / passport.
Can you bring animals with me?
Yes, the only condition is that they have to be companion animals (dogs, cats, or small animals), and travel accompanied by the box or basket approved for that purpose. Remember that the animal must perform the service INSIDE THE BOX OR BASKET.